RELX Warranty and Refund Policies

Invalid Claims

RELX’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

• Any malfunction or damage not resulting from workmanship.
• Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
• Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
• Theft or loss of the products.
• Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by RELX.
• Claims for non-defective products.

Procedure for Filing Warranty Claim 

• Valid claims can be filed by emailing the RELX customer care team at [email protected], or by sending in a complaint at https://relxxthailand.com/contact-us
• All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
• RELX reserves the right to request additional details about the relevant device or product, including photos and videos.
• RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
• RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

‘Just RELX’ Refund Policy

RELX designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind.  Thus, any purchase from https://relxxthailand.com found to have a product quality issue is eligible for a no-hassle refund within 60 days from the date the order is dispatched.

Terms

• RELX accepts all refund claims based on product quality issues.
• The ‘Just RELX’ refund policy is applicable only on purchases made directly on the main RELX website.
• The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
• Refunds for devices purchased through an authorized RELX retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
• Valid claims can be filed by emailing the RELX customer care team at [email protected], or by sending in a request for a refund via https://relxxthailand.com/contact-us

RELX Logistics Statement

Dear customer, RELX’s current logistics delivery is affected by the COVID-19 and may be delayed(hence below Shipping Guarantee is not applicable), please contact [email protected] for any logistics issue.

We are sorry for any inconvenience it may cause to you, and thank you for your understanding and patience.

*Coupon code can be applied to your next purchase

**This Limited Warranty is NOT transferable to subsequent purchases

***RELX reserves the right to the final interpretation of the above terms

September 22nd, 2021